1.How do I assign multiple chats (conversations) to an agent, or, change status, or, delete multiple chats together?
Click on the checkbox on the left-hand side of the bar above the conversations-listing (see image below), and select from the options that are provided.
2. How can I search for a specific conversation/chat?
We can search a conversation using either the ‘subject’ or the ‘user’.
3. What are the filtering options available to segregate users?