Live chat offers convenience for your customers and visitors right from your website, without them having to leave looking for assistance anywhere else
Customers are 3X more likely to make a purchase if you have Live Chat functionality available on your website. Live Chat helps increase your ROI noticeably
Live chat allows agents to handle multiple chats at once, so the agent utilization is more and hence more productivity for you
Live chat allows agents to help more customers in less time, which means happier customers more of the time, and as a result, a higher net promoter score for your business
Get insights into customer profile and behaviour before hand & have a valuable conversation with your customers Using Live Chat that comes with integrated CRM. The power of all in one place
Provide Seamless Chat Support To Your Customers & Agents
Betaout Live Chat comes equipped with a comprehensive Ticket Managament System for you to organise and manage your chat support. The tool is specifically designed to organize tickets as they are reported and keeps track of all fixes made, all in one place.
Solve customers' queries and pain-points better by allowing them to choose which department they want to chat with. Betaout Live Chat allows routing conversations to specific department. Chat assigned to a certain department appears only in the queues of agents in that department.
With Betaout, you get an interactive, fully-customizable chat widget. Now you get to choose how the widget and message box will look like to your website visitors. Match your brand elements for a better, connect.
Betaout provides you access to detailed real-time analytics like Open Conversations, Pending Conversations, Average Reply Time, Satisfaction Rating etc. to help identify where your agents excel and where they might need more training. The tool also lets you see what are the satisfaction level among your customers across support agents.
Mobile Optimized Betaout Live Chat is universally device responsive across all mobile browsers. Its mobile-optimized chat window automatically detects when users are on a mobile device and allows your visitors to seamlessly interact with your agents from a mobile browser
The tool automatically saves all the conversations you have with your customers. You can use the information available on your customers and visitors to know them better understand their queries better and hence serve them better
Never miss an oppurtunity to engage with a prospect. Betaout's Live Chat tool gives you a summary of missed chat forms in your email. This way, you always have a reason to reach out to high-intent visitors and convert them into your customers.
Use Betaout's deep segmentation capabilities to filter conversations with advanced parameters like Lifecycle, Agent Group, No. Of Products In Cart, Value Of Cart, No, Of purchases, GMV of User etc. to provide highly-efficient, personalised chat support.
"I love Betaout for the ability to easily create customer segments and then personalize and automate our marketing. Their support is top-notch and they have great templates for emails."
"We've been using Betaout for quite some time now to get a better understanding of our customers and to stay connected with them using email and other forms of engagement."
"Betaout is an amazing product. My marketing team loves it. Would highly recommend them to any ecommerce company who wants to build long lasting relationship with their customer base."
"Betaout has been quite useful in improving efficiency of the campaigns we run on different channels, the segmentation and automation features they have are really helpful."
With Betaout Live Chat, you get the complete package of a seamless Live Chat tool. We have included an advanced ticket management system, powerful eCommerce CRM integration and rich analytics - all in one place